Shipping Policy

At Lumier, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, order processing may take longer than usual. If there is a significant delay, we will contact you by email.

Estimated Delivery Times

Estimated delivery times are as follows:

• Canada: 5–12 business days

• United States: 7–15 business days

• Europe: 7–20 business days

• Australia & New Zealand: 10–20 business days

• Other International Destinations: 10–25 business days

Please note that these delivery times are estimates and may vary depending on carrier operations, customs procedures, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, package weight, and selected shipping method.

Free shipping promotions may be offered from time to time and will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Tracking updates may take several business days to appear in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Lumier is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply.

Shipping Delays

Delivery delays may occur due to circumstances beyond our control, including:

• Severe weather conditions;

• Carrier disruptions;

• Customs inspections and clearance;

• High seasonal shipping volumes;

• Natural disasters or other unforeseen events.

Lumier is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

Lost Packages

If your package appears lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at contact.lumierlive@gmail.com.

We will work with the carrier to investigate the shipment and determine an appropriate resolution.

Customs Duties and Taxes

For international shipments outside Canada, customs duties, import taxes, and other government fees may apply.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: contact.lumierlive@gmail.com